# Troubleshooting

Source: https://docs.mira.day/en/docs/help/troubleshooting

> Common issues and how to resolve them.



I can't sign in [#i-cant-sign-in]

* Make sure you're using the email address you registered with, and sign in with your password.
* Forgot your password? Use **Forgot password** to reset it by email.
* If you signed up with Google or Microsoft, use that same button to sign in.
* If your company uses enterprise single sign-on (SSO), enter your work email and continue with your company's sign-in. No MiraDay password is needed.
* If your account has been disabled, the sign-in page says so.
* A verification code, if you receive one, only confirms a new or unverified email address. It isn't how you sign in.

Mira isn't returning results [#mira-isnt-returning-results]

* Check that your description is specific enough. Very vague queries (e.g., "find me someone") may not produce useful results.
* Try including more context: role type, skills, experience level, location.
* If a search runs longer than a few minutes, check the channel in the sidebar: a spinner means it's still running, and a dot means it finished. Refresh the page if nothing changes.

Candidate contact information is missing [#candidate-contact-information-is-missing]

* Not all candidates have publicly available email addresses or phone numbers.
* Click **Get phone** to try retrieving a phone number (this uses credits).
* Use the LinkedIn link to reach candidates through InMail.

The browser extension says it needs an update and I can't skip it [#the-browser-extension-says-it-needs-an-update-and-i-cant-skip-it]

* Your Mira Browser Extension is older than the version Mira requires, so browsing is blocked until you update.
* If the card shows **Update now**, click it to update in one click.
* Otherwise, go to `chrome://extensions/`, turn on **Developer mode**, and click **Update**.
* If it still won't update, click **Remove** on the Mira extension, then use **Open store** on the card and click **Add to Chrome** to reinstall.
* Once you've updated, Mira picks the channel back up.

The interface is in the wrong language [#the-interface-is-in-the-wrong-language]

* Open **Language** from your profile menu (click your name or avatar in the bottom-left), or open **Settings** and go to **General**.
* On mira.day, use the language selector at the bottom of the page.

Something else isn't working [#something-else-isnt-working]

If you're experiencing an issue not covered here:

1. Try refreshing the page.
2. Try signing out and back in.

If the issue persists, reach out to the Mira team for help with a description of what happened.