# Troubleshooting

Source: https://docs.mira.day/en/docs/help/troubleshooting

> Common issues and how to resolve them.



I can't sign in [#i-cant-sign-in]

* Make sure you're using the email address you registered with, and sign in with your password.
* Forgot your password? Use **Forgot password** to reset it by email.
* If you signed up with Google or Microsoft, use that same button to sign in.
* A verification code, if you receive one, only confirms a new or unverified email address, it isn't the way you sign in.

The Agent isn't returning results [#the-agent-isnt-returning-results]

* Check that your description is specific enough. Very vague queries (e.g., "find me someone") may not produce useful results.
* Try including more context: role type, skills, experience level, location.
* If the search takes more than a few minutes, try refreshing the page and checking your channel in the sidebar.

Candidate contact information is missing [#candidate-contact-information-is-missing]

* Not all candidates have publicly available email addresses or phone numbers.
* Click "Get Phone" to attempt phone number retrieval (may consume additional Credits).
* Use the LinkedIn link to reach candidates through InMail.

The browser extension says it needs an update and I can't skip it [#the-browser-extension-says-it-needs-an-update-and-i-cant-skip-it]

* Your Mira Browser Extension is older than the version Mira requires, so browsing is blocked until you update.
* Click **Update** on the card to open the Chrome Web Store and update from there.
* If you installed the extension manually rather than from the store, remove it first, then click **Update** to add it again from the store.
* Once you've updated, Mira picks the channel back up.

The interface is in the wrong language [#the-interface-is-in-the-wrong-language]

* Open the language option from your profile menu (click your name/avatar in the bottom-left). It sits alongside Settings, not inside it.
* On the main site, you can also use the language selector in the top navigation bar.

Something else isn't working [#something-else-isnt-working]

If you're experiencing an issue not covered here:

1. Try refreshing the page.
2. Try signing out and back in.

If the issue persists, reach out to the Mira team for help with a description of what happened.