Troubleshooting

I can't sign in

• Make sure you're using the email address you registered with, and sign in with your password.
• Forgot your password? Use Forgot password to reset it by email.
• If you signed up with Google or Microsoft, use that same button to sign in.
• If your company uses enterprise single sign-on (SSO), enter your work email and continue with your company's sign-in. No MiraDay password is needed.
• If your account has been disabled, the sign-in page says so.
• A verification code, if you receive one, only confirms a new or unverified email address. It isn't how you sign in.

Mira isn't returning results

• Check that your description is specific enough. Very vague queries (e.g., "find me someone") may not produce useful results.
• Try including more context: role type, skills, experience level, location.
• If a search runs longer than a few minutes, check the channel in the sidebar: a spinner means it's still running, and a dot means it finished. Refresh the page if nothing changes.

Candidate contact information is missing

• Not all candidates have publicly available email addresses or phone numbers.
• Click Get phone to try retrieving a phone number (this uses credits).
• Use the LinkedIn link to reach candidates through InMail.

The browser extension says it needs an update and I can't skip it

• Your Mira Browser Extension is older than the version Mira requires, so browsing is blocked until you update.
• If the card shows Update now, click it to update in one click.
• Otherwise, go to chrome://extensions/, turn on Developer mode, and click Update.
• If it still won't update, click Remove on the Mira extension, then use Open store on the card and click Add to Chrome to reinstall.
• Once you've updated, Mira picks the channel back up.

The interface is in the wrong language

• Open Language from your profile menu (click your name or avatar in the bottom-left), or open Settings and go to General.
• On mira.day, use the language selector at the bottom of the page.

Something else isn't working

If you're experiencing an issue not covered here:

1. Try refreshing the page.
2. Try signing out and back in.

If the issue persists, reach out to the Mira team for help with a description of what happened.